Store Manager - Full Time - Birmingham - Ward End

Are you a natural leader with a passion for people, performance, and customer service?

Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

?? Starting Salary:*£32,750

?? Location: Birmingham - Ward End

?? Job Type: Full Time

Flexibility: Full flexibility from Monday to Sunday is required.

*The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

About the Role

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day

Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused

Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs

Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment

Drive performance, control costs, and identify growth opportunities to ensure consistent profitability

Collaborate with the wider regional team, sharing best practices and supporting overall business success

Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues

Click here to view the full Job Description.

STORE MANAGER JOB DESCRIPTION

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.

A DAY IN THE LIFE OF A H&T STORE

What We’re Looking For

A passion for high standards and delivering exceptional experiences for both customers and colleagues

Strong verbal and written communication skills

Proven ability to lead, motivate, and develop a team

Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment

Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

30 days of holiday (including bank holidays), rising to 33 days with length of service

Flexibility to buy or sell holiday days to suit your lifestyle

Access to a private healthcare plan

Cycle to work scheme and season ticket loans

Preferential currency exchange rates

Generous staff discounts – up to 25% off jewellery and high-end watches

Incentive schemes to reward your achievements

Exclusive discounts at leading retailers via our employee perks portal

Lead with purpose. Inspire your team. Make a difference.

Apply now to join H&T and take the next step in your leadership journey.