Social Media Manager

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

The role is for a Social Media Manager to manage our social media accounts, creating content that enables us to attract and acquire target customers by utilising organic channels. This role will be responsible for the strategic content development across the channel, moving us from a reactive state to a proactive state, in addition to day-to-day posting & moderation. This role will report into the Director of Customer Acquisition and work cross functionally across the business to ensure we are utilising our social media channels to acquire customers to GoCardless.

What excites you

Create and execute a social media plan from scratch (content, strategic direction etc.)

Own & report on social media growth & health metrics

Create and test content across multiple formats, including video, social, display advertising and long-form content

Ensure tha