Operations Manager, Complaints and Vulnerability

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Dublin | 💰 €54,400 - 66,240 + benefits | 6-month FTC | Hear from the team ✨

⭐ Our Operations team

By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better for everyone 💪

The EU Operations team is at the heart of everything we do for our customers at Monzo. We know that things don’t always go as planned for our customers and in Complaints and Vulnerability (VAIB) we want to make things as simple and easy as possible to remediate this for everyone.

We are looking for an experienced Complaints & Vulnerability specialist. This role will support our EU Complaints & Vulnerability Manager, working closely with them to ensure that we deliver effective support for customers in these circumstances. This will be a 6-month Fixed Term Contract (FTC).

🔑 You’ll support our operations by...

Supporting our EU Complaints & Vulnerability Manager to ensure that our Complaints and VAIB processes are delivered compliantly with our policies and standards, and adhere to all CBI and EU regulations

Helping to review and evaluate current processes and our ways of working. You’ll work with the wider team to s