Operations Manager, Business Banking

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍UK/Cardiff/Remote | 💰 £47,600 - £60,200 + Incentive Awards tied to your performance + Benefits ✨

⭐ Our Business Banking Team

At Monzo, our Business Banking Customer Operations team is at the heart of our mission to simplify and elevate the customer experience using cutting edge technology. We aim to make every interaction with us as seamless as possible, even when our users need a helping hand. We’ve built a world-class business account and at Monzo, we believe businesses deserve a seamless experience. You’ll be the bridge between deep industry expertise and world-class service, helping us build the future of Business Banking growth, especially as we expand into merchant acquiring opportunities.

As an Operations Manager in Business Banking, you’ll be a pivotal part of our wider Customer Operations Team, driving excellence in every customer touchpoint.

In this leadership position, you will guide a team of Team Managers, ensuring excellence in frontline customer service. These teams serve as the primary contact point for our customers, managing an array of customer-facing tasks across multiple communication channels. Your leadership will empower your tea