Lead, Bus Sys Engineering - CPQ

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

Role Overview

We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions across our business systems landscape. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health.

What you’ll do

Lead the architecture, design, and development of scalable Salesforce solutions, including custom applications, automations, and integrations

Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy

Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality solutions

Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design

Drive platform optimization across performance, scalability, usability, maintainability, and governance

Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management

Troubleshoot complex technical and production issues and drive long-term, scalable resolutions

Maintain technical documentation, including architecture decisions, design specifications, and implementation details

Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements

Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem

Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage

Responsibilities

Provide technical leadership through architecture reviews, design reviews, code reviews, and engineering best practices

Act as a subject matter expert on Salesforce development, platform capabilities, automation, integrations, and scalable CRM solution design

Lead technical design sessions and identify gaps between current-state and future-state solutions

Evaluate emerging technologies, frameworks, and engineering practices, and drive proof-of-concepts where appropriate

Mentor engineers across the team and foster a culture of ownership, collaboration, continuous learning, and engineering excellence

Support team growth by coaching, developing talent, and helping build a high-performing engineering organization

Influence business and technical stakeholders through strong communication, sound judgment, and effective problem-solving

Operate effectively in a fast-changing environment by managing priorities, driving accountability, and