IT Operations Specialist (Singapore)

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location: Singapore

Role Summary

As an IT Operations & Asset Specialist, you will play a dual role providing essential onsite IT support for the Singapore office and managing the end-to-end IT asset lifecycle. This position requires a presence onsite 5 days a week to ensure a reliable technology experience for local employees while participating in a global team of technical professionals. You will bridge the gap between physical office support and the critical oversight required for asset procurement, tracking, and logistics.

Key Responsibilities

Onsite IT Operations & Employee Support

Onsite Resource: Act as the primary onsite support resource, responding to employee incidents and hardware/software requests.

Office Technology: Ensure conference rooms, shared office equipment, and IT systems function properly.

Event Support: Provide setup and technical troubleshooting for AV technology and meetings using platforms like Zoom and Google Meet.

User Assistance: Deliver professional service for device setup, account access, and secure remote connectivity.

Asset Management & Logistics

Lifecycle Management: Own the end-to-end IT asset lifecycle, from procurement schedules to secure disposal or recycling.

Inventory & Audits: Conduct regular physical audits and inventories to ensure 100% data accuracy and policy compliance.

Logistics & Shipping: Handle all shipping and receiving, managing the secure movement of assets between global locations.

Financial Optimization: Partner with Finance to forecast budgets and track expenditures to optimize asset costs.

Vendor Liaison: Act as the key contact for vendors regarding contract negotiations and issue resolution.

Operational Excellence

On-Call Duties: Participate in a rotating on-call schedule to provide urgent logistics and support, including weekends and holidays.

AI Integration: Utilize Generative AI tools to automate repetitive administrative tasks and analyze inventory trends.

Compliance: Partner with Security teams to follow access control, compliance policies, and environmental regulations.

Qualifications & Requirements

Education & Experience

Education: Bachelor’s or Associate’s degree in Information Technology, Computer Science, Business Administration, or Supply Chain Management.

Professional Experience: Proven experience in IT support, helpdesk, or IT asset management, specifically handling high volumes of orders in a fast-paced env