Customer Support Associate - French

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs

Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly

Over $300 million raised in funding

Over 2,500 Tideans globally - we’re diversity champions!

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE ROLE

As a Customer Service Specialist with French, you would be helping businesses in France to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. As a Customer Service Specialist with French you will:

Spot patterns, enabling you to quickly identify and highlight areas that can be improved

Juggle priorities to ensure that members get the best support experience

Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits

Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

WHAT WE ARE LOOKING FOR

The ideal candidate will have

Excellent spoken and written French skills

Good spoken and written English skills

Proficiency in using industry tools such as Kustomer, GSuite, and Jira.

Confidence talking with our customers to help them get the most from their current account

A knack for finding novel ways to solve difficult problems

An eye for identifying recurring issues and the initiative to help create new workflows to solve them

Really strong organisational skills

Some experience working in customer service for the finance industry

Some experience working in startups

WHAT YOU’LL GET IN RETURN

25 days paid annual leave

3 paid days off for volunteering or L&D activities

Extended maternity and paternity leave covered by the company

Personal L&D budget per year

Additional health & dental insurance

Mental wellbeing platform

Snacks, light food, drinks in the office

WFH equipment allowance

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all indiv