Customer Success Specialist

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs

Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly

Over $300 million raised in funding

Over 2,500 Tideans globally - we’re diversity champions!

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM

Our team is dedicated to delivering seamless, member-first financial solutions through innovative technology and outstanding service. Joining our team means helping small businesses access the right financial solutions while contributing to a high-growth, collaborative environment focused on impact and innovation.

ABOUT THE ROLE

As a Customer Success Specialist you will be doing

Managing inbound communications from our customers

Ensuring that sales technologies, such as our CRM are used accurately, promptly and correctly to enable effective data collation and reporting

Proactively contact prospective customers exploring finance options on our website and inbound enquiries

Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require

Deal assistance; working with Lenders at each stage of the sales process

Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers

Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce)

Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce

WHAT WE ARE LOOKING FOR

Tide is seeking a visionary and persuasive Customer Success Executive. The ideal candidate will have:

Ability to engage and quickly establish strong working relationships

A results-oriented work ethic with impeccable attention to detail, determination and drive

A passion for small businesses and helping them achieve their dreams

Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution

Work well independently as well as collaboratively with the wider business

You are self-motivated and have the ability to manage and to plan your day

Ability to troubleshoot issues quickly and effectively

Experience working on the telephones - sales or call center based environments

Works effectively in virtual teams with colleagues, customers, suppliers and others

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

25 days paid annual leave

3 paid days off for volunteering or L&D activities

Extended maternity and paternity leave covered by the company

Personal L&D budget

Additional health & dental insurance

Mental wellbeing platform

Fully covered Mu