Compliance Oversight Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

London/Cardiff/UK Remote | 💰£71,400 - £90,300 (depending on experience) + Incentive Awards tied to your performance + Benefits ✨

Our Risk & Compliance team⭐

We’re looking for a Compliance Oversight Manager to join our second line of defence (2LoD). As part of the Compliance Assurance and Oversight Team, you’ll. As part of the Compliance Assurance and Oversight Team, you’ll lead on Monzo’s cross-cutting compliance activities including Whistleblowing, SMCR, Market Abuse, Horizon Scanning and Regulatory Change, working with the wider Compliance Team to oversee Monzo’s management of conduct risk.

You’ll also be expected to support delivery of wider assurance activity through targeted assurance reviews and compliance monitoring.

At Monzo we do things differently: we truly care about providing a phenomenal experience for our customers. We believe there’s a better way to do banking, and we want to be the best possible (fully compliant!) bank without getting stuck in the old ways of doing things. We operate a “three lines of defence” model of risk management at Monzo: you’ll be working in the 2LoD as part of our Risk and Compliance Collective, in the Compliance Team.

🔑You’ll play a key role by...

Leading Monzo’s Whistleblowing (Speaking Up) process, including

supporting the Compliance Director and Whistleblowing Champion in dealing with confidential Whistleblowing matters

liaising with Whistleblowers and subjects in a confidential manner

triaging and investigating cases to completion

maintaining the Whistleblowing Policy, process and training

compiling periodic reporting to the Board on the effectiveness of Monzo’s Whistleblowing process.

Producing Compliance related reporting for Monzo’s Executive and Board Risk Committees, including compiling the monthly Compliance Report.

Provide 2LoD oversight and SME advice on employee related Compliance matters, including SMCR and Conduct Rules, Market Abuse and Conflicts of Interest.

Provide Compliance input on the creation and review of Conduct Risk related training for Monzo.

Oversee Monzo’s identification and management of regulatory change working with the Compliance Advice Team.

Collaborate with the wider Compliance team in creating and updating compliance policies and procedures to reflect current regulatory requirements.

2LoD support and oversight on Regulatory Breach and Incident management.

Exploring new ways to streamline, automate and enhance Monzo’s approach to compliance.

Delivering continuous improvement to the function and helping to create a Compliance ‘centre of excellence’.

Support delivery of wider assurance activity through targeted assurance reviews and compliance monitoring.

🤩 We’d love to hear from you if…

You have experience of leading Whistleblowing investigations, maintaining associated processes and providing Compliance expertise on employee related compliance matters.

You have experience of working in the compliance or audit function within a regulated financial services environment, including experience of investigation.

You have working knowledge of the FCA Handbook (particularly SYSC and SMCR).

You have working knowledge o