Business Systems Operations Specialist

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As a Business Systems Operations Specialist, you will be a crucial member of the Business Systems team. You will be responsible for managing the timely activation, provisioning, and deactivation/deprovisioning of our customers' Braze dashboard instances, as well as associated Braze products and services, and governing access to various features of the Braze platform. Your role ensures that our customers have the right tools and access to features to maximize their engagement strategies in a timely manner. Additional responsibilities may include analyzing customer data, playing a key role in the team’s day-to-day operations and initiatives, leading projects, and identifying process improvement opportunities.

Key responsibilities

Customer Dashboard Management: activate and deactivate customer dashboard instances as per the requirements and ensure seamless transitions

Feature Access Governance: oversee a