Account Executive, Commercial

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, Fin, is the most advanced customer service AI agent on the market, and when paired with our Helpdesk becomes the complete Intercom Suite for AI-enhanced support across the customer lifecycle. You’ll join our EMEA SMB Business sales team to drive new business growth with high-potential SMB customers.

This role is based in our Dublin, Ireland office.

What will I be doing?

Own the full sales cycle — prospecting, discovery, value-based demos, negotiation, and close —across our EMEA SMB customer base for deal sizes between 20k-250k ARR.

Generate and progress pipeline through a healthy mix of inbound qualification and targeted outbound, partnering closely with SDRs and Marketing.

Lead incisive discovery to uncover business problems, quantify impact, and align stakeholders on an Intercom value narrative.

Deliver compelling product demos and evaluations that showcase the Intercom Suite, including our Fin AI agent, tailored to each customer’s goals and constraints.

Navigate procurement, security, and legal process